Commercial Insurance Managers

Gordon Mumpower



“I keep thinking that I have seen everything insurance related after 40 years but I am proven wrong every day I go to work. I have an MBA and CPCU designation and have served Chairman of the Howard Count Chamber of Commerce, several board positions on human service non-profit organizations, and have founded or sponsored several fundraisers for them. My focus is to give back to the community and provide services to people who are less fortunate than me. It’s wonderful that so many of my clients have also become my best friends. Life is an adventure that keeps changing and changing.”

Candice Mumpower



“My number one priority is providing our clients with excellent service in a timely manner. Insurance is constantly changing. I have spent the last 13 years keeping my clients protected from professional, cyber liability and employment practices liability claims. When I am not in the office I am the official Mom bus. The mom bus travels to Ballet, Piano, Baseball, Tae Kwon Do and Ice skating practices. My children are wonderful and definitely keep me young.  I have not yet experienced a dull moment.

Beth L. Hayden

VP Sales Executive


Beth has been in the business world for over 35 years. What you don’t know is that Beth is a Veteran of the United States Coast Guard. She was injured in her second enlistment and that lead her to become a civilian again. Her dedication to our clients and their employees as well as to our country shows in her work.

Beth also was an independent parent for most of her son’s life. He turned out to be a fine Marine Corps Veteran himself. She must be doing something right!
She recently married Dennis, her long time sweetheart.

When Beth is not working, wait… when is she not working? Yes, she does work with clients and their employees outside of our office hours due to their needs. But when she does have time, she is with her blended family – including 6 grandchildren and her sister in law as well some additional people that she has gathered to be family.

Carol Phelps

Office Manager/Accounting


“My many years in banking and finance have served me well as Office Manager. We provide almost immediate service to our clients who need to file a claim or obtain coverage or get a certificate of insurance to a landlord or prime contractor.  We have many finance plans available that are available through our insurers or premium finance companies. Away from work, I enjoy watching sports but my favorite past time is spending time with my grandchildren, Daniel and Katherine.”

Kathy O’Donovan

Account Manager


With over 23 years in the insurance industry as an independent agent, I have found that, while pricing is important, my relationships with my clients are paramount.  After a policy is issued, it is my duty to be there for my clients as an advocate.  As a full service agent I will assist with claims as well as review, explain and recommend coverages.  When away from the office I enjoy volunteering at a Howard County non-profit aimed at preventing homelessness, spending time with my teenage twins and riding my horse, Ted D, as a member of the Howard County Iron Bridge Hunt Club.

Roxie Faust

Account Manager


“I have been in business insurance for 15 years specializing in Social Service organizations and servicing other businesses including contractors, assisted living facilities, truckers, and others. I have obtained my CISR designation (Certified Insurance Service Representatives). My focus is to successfully provide coverage to our clients finding the best pricing and most comprehensive coverages available. I aspire to become a NHL Bruins goaltender when I grow up.”

Howard Feintuch

Account Manager – Benefits


“I have extensive experience working with both groups and individuals to guide them in their risk management planning. My knowledge includes disability, life, long-term care and group medical insurance. I enjoy educating clients on the importance of life and health insurance, so they can better understand the long-term value in having strong plans in place. When not working I enjoy watching movies like Gladiator and reading books like Godfather.”